Sussex Warren SWAEC Switching Error Questions – Letters to Residents 1/22/26

We provided service to your account while you were enrolled in the <AGG NAME> Energy Aggregation Program. The program was initiated in partnership with the Township of Stillwater to provide you with electricity at a lower rate than the traditional JCP&L cost.
We are writing to you to inform you that we inadvertently discontinued service on the program one billing cycle prior to the intended expiration date. As a result, your electricity bill was calculated at a higher rate of <<$x.xxxx>> per kWh as charged by JCP&L, when you should have paid <<$y.yyyy>> per kWh with us. Based upon average program usage during this period, we have calculated a refund for your energy supply indicated below for the difference.
To get this refund into your hands as quickly as possible, please visit the website below and enter your Certificate Code within 30 days of the postmark of this notification. Follow the steps to verify your account information and make sure to include a valid email address and phone number when you do.
URL: www.IDTEnergy.com/aggregeationrefund
Certificate Code: 1234567890ABCXYX
Gift Card Amount Available: <$XX.XX>
For questions regarding the process, or to complete your refund verification by phone, please call 800-450-1575 between 9:00 am and 5:00 pm Pacific time, Monday through Friday.
IDT Energy prides itself on providing excellent customer service. We sincerely apologize for any confusion or inconvenience this error may have caused you.
Sincerely,
IDT Energy, Inc.
520 Broad Street
Newark, NJ 07102

Please redirect residents to call IDT Energy at 800-450-1575.  Additionally, residents are always welcome to call Concord’s customer care team at 866-688-5197.